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A conversation with Heino Stöver, Institute for Addiction Research Organization Frankfurt University of Applied Sciences, Frankfurt am Main, Germany; Mark Johnson, founder of Uservoices, NGOs of people with lived experience aiming at foster dialogue between service users and service providers, London, UK; Carmen Martínez Aznar, Vice General Director of Penitenciary Health, Genral Secretary of Penitenciary Institutions, Spain; Theano Mavromoustaki, Senior Legal Counsel for the Government at the Law Office and acting on behalf of the Attorney General of the Republic of Cyprus; Chair: Linda Montanari, EMCDDA Opening and closing remarks, Alexis Goosdeel, EMCDDA Director (to be confirmed)